Customer FAQs
Help & Support
General
How to log in
How to log in
How to create an event
How to create an event
How to upgrade plans
How to upgrade plans
Using the platform
How to find my event QR and/or link
How to find my event QR and/or link
What is the difference between event and album QR codes/links?
What is the difference between event and album QR codes/links?
What is the People section all about?
What is the People section all about?
What's the best way to get people to upload media at my event?
What's the best way to get people to upload media at my event?
Account & data
How long will I be able to access the media uploaded to my event?
How long will I be able to access the media uploaded to my event?
Can I download media shared to my alby event?
Can I download media shared to my alby event?
Can I password-protect my event?
Can I password-protect my event?
Important dates & collaborators
Will my alby plan auto-renew?
Will my alby plan auto-renew?
Will the QR codes or links expire for my guests?
Will the QR codes or links expire for my guests?
Can I add a collaborator to my account?
Can I add a collaborator to my account?